this time Albert Torres Online Store ships items all together unless otherwise
specified. Part of your order may be delayed due to item availability.
Taxes, customs duties and VAT
Albert Torres Online Store is always working to improve the quality and cost of
shipping for both our U.S. and international customers. For this reason,
shipping rates and policies are subject to change without notice.
Your exact shipping and handling cost, available shipping options, and any
applicable taxes will appear in your Shopping Cart after you log in to (or
create) your account. Since Albert Torres Online Store ships worldwide, it is
not possible to calculate shipping and handling cost before logging in.
Additional shipping costs
You can be charged an additional shipping fee if we have to re-ship an item due
to an address error. Please verify your shipping address before placing your
On U.S. holidays order processing and/or shipping may be slightly delayed. U.S.
carriers do not ship or deliver on the following dates:
|New Year's Day
King, Jr. Day
||Last Monday of
||Last Monday of
Backorders (out of stock items)
Albert Torres Online Store makes every effort to get backordered
item(s) re-stocked as soon as possible. If we haven't been able to locate and
ship backordered item(s) to you in 30 days, these items will be canceled.
If we have
been able to locate the backordered item(s), they will be delivered to you via
the shipping method chosen at the time your order was placed.
If the information above does not answer your shipping question, please feel
free to contact us.
Returns, exchanges and refund
We charge required local and state taxes for orders shipped to California. Some
APO and FPO addresses may be charged California state tax.
Customs duties and taxes (non-U.S. destinations)
Your local government may impose import duties
and/or VAT (Value Added Taxes) on shipments from outside your country. These
charges are separate from Albert Torres Productions charges and are beyond our control or ability
to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by
your government. Please check with your local post office for more
Albert Torres Productions is required by law to declare an accurate monetary
value on all non-U.S. shipments. We are unable to honor any requests to
suppress the value of an order on the customs sticker.
Late or lost international orders
In the event that an order shipped by Air Parcel Post is late, Albert Torres Productions must wait
45 days before considering the order officially "lost". These delays are
usually attributed to the customs process and are beyond our control.
We can process returns and refunds only for items purchased from AlbertTorresEvents.com.
We do not accept returns of:
- Any item that is returned more than 15 days after delivery.
- Any CDs, DVDs, or VHS tapes
that have been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is damaged, or is missing
Please do not send us items that do not meet the conditions listed above, as
we do not issue refunds for nonqualifying items and cannot return the items to
We'll notify you via e-mail of your refund once we've received and processed
the returned item. You can expect a refund in the same form of payment
originally used for purchase within 7 to 14 business days of our receiving your
return. If your return is not due to our error, we will deduct the shipping
costs from your refund. If you used a gift certificate to pay for all or part of
an item you want to return, that part of your refund will be credited to your
account for use on a future purchase. Please note, the original expiration date
will still apply.
Should you return an order that was placed using a promotional certificate,
you will not be refunded for the amount of the certificate, as these discounts
were deducted from the original purchase amount. Any unexpired promotional funds
used on the order would, however, be returned to your account for use toward
If the item was marked as a gift when purchased, you'll receive a gift
certificate for the value of your return, which can be used at any time toward
your purchases at AlbertTorresEvents.com. The gift certificate will be mailed to you at the
same address to which the order was shipped. (Don't worry--we won't let the gift
giver know about your return.)